| th of my laptop does not work | | | | possible as this can be done only in some laptop |
| This problem can occur due to many reasons such as | | | | models. |
| due to incorrect settings of Bluetooth, corrupted | | | | To remove and reseat the Bluetooth module you can |
| drivers, faulty Bluetooth module in the laptop, etc. | | | | follow the steps in the service manuals of your laptop |
| Resolution: | | | | that are available in your notebook support website. |
| Perform the below steps to resolve the issue. | | | | If this cannot be done in your laptop, please contact |
| 1. Ensure that Bluetooth is enabled on notebook and | | | | your notebook support once since the issue might be |
| Bluetooth devices. | | | | with the Bluetooth module which does not work or fails |
| Notebooks have a wireless switch and you may have | | | | to make network connection with the other device. |
| to switch it on for the Bluetooth to function in your | | | | If the devices are discoverable, then pair the devices. |
| system and make sure that the Bluetooth is enabled in | | | | 3. We will have to enter the pass key for Bluetooth |
| the notebook, to enable it, right click on Bluetooth icon in | | | | device and use the same key in the computer to pair |
| desktop and select Enable. If the icon is not available in | | | | each of these devices. |
| taskbar and you can find the icon over there. If you | | | | If you are unable to pair them, be sure that you are |
| don’t find any Bluetooth icon even in Control | | | | using the same pass key on both notebook and |
| Panel, then Bluetooth might be running from some | | | | Bluetooth device and also ensure that the pass key |
| another application, like HP has HP wireless Assistant | | | | you are using is the right one. |
| where the settings of both wireless connection and | | | | Now after the devices are paired up try to send a file |
| Bluetooth are configured and you can turn on | | | | between from the device to the notebook. |
| Bluetooth from this. Check if Bluetooth is running from | | | | If this does not work, move the devices closer (within |
| such application. You can also find the Bluetooth | | | | 1-5 meter range). |
| connection from Network Connections. | | | | Please do not make many connections with Bluetooth |
| After enabling the Bluetooth check if it is enabled even | | | | device while you are connecting or transferring a file to |
| in Device Manager. | | | | the notebook as the bandwidth of Bluetooth has a limit |
| If it is not enabled in Device Manager, then enable it. To | | | | and might fail to support multiple connections at the |
| enable Bluetooth from Device manager, click on start | | | | same time and also disconnect your Bluetooth headset |
| and select Run. | | | | while connecting. |
| Type devmgmt.msc and click on OK to open Device | | | | Please do not make many connections with Bluetooth |
| Manager. | | | | device while you are connecting or transferring a file to |
| Click on + sign next to Bluetooth Devices and | | | | the notebook as the bandwidth of Bluetooth has a limit |
| enable it by right clicking on the Bluetooth module or | | | | and might fail to support multiple connections at the |
| device. If Bluetooth is already, you might notice that the | | | | same time and also disconnect your Bluetooth headset |
| Bluetooth icon would be blue in color and appears in | | | | while connecting. |
| red when it is disabled. | | | | The issue could be even due to the corrupted drivers, |
| 2. After enabling Bluetooth in both devices, make sure | | | | therefore reinstall the Bluetooth drivers. |
| that these devices are in discoverable mode and if the | | | | 4. Reinstall the Bluetooth drivers |
| devices are not discoverable, then connect your | | | | Go to Device Manager and click on + sign next |
| Bluetooth device to any other Bluetooth device other | | | | to Bluetooth Devices. |
| than laptop with which you are experiencing the | | | | Select Bluetooth module and right click on it and click |
| problem and check if the device works fine with other | | | | on Uninstall to uninstall the drivers. |
| Bluetooth device. | | | | You can reinstall the drivers from the website of your |
| If the Bluetooth device that you are trying to connect | | | | notebook support and check if Bluetooth works. |
| to the laptop does not work even with other Bluetooth | | | | If this does not resolve the issue, try by reinstalling |
| devices then the problem might be with the Bluetooth | | | | even the other Bluetooth module that might be present |
| device and not the laptop. | | | | in Bluetooth Devices in Device Manager. |
| If there are no issues with the Bluetooth device then | | | | Some notebook manufacturers provide diagnostic |
| check with the Bluetooth software in laptop as we | | | | tools that are used to test this kind of issues and give |
| may experience the issue even if the software is | | | | the result as pass or fail. Dell has this diagnostic test |
| corrupted. Check the issue by uninstalling and | | | | for certain models for testing the Bluetooth functionality |
| reinstalling the software. | | | | of dell laptop. You can check for this diagnostics for |
| Just check now if you are able to connect to the | | | | Bluetooth in notebook from your laptop support |
| Bluetooth device without any problem. | | | | website. |
| If the issue persists, then perform System Restore in | | | | If the issue still persists, perform System Recovery |
| the notebook and restore the notebook to an earlier | | | | which may fix the issue. |
| time when the notebook was working fine and had no | | | | Before performing System Recovery, take the |
| issues. | | | | backup of your hard disk as your notebook will be |
| Check if the issue is resolved now, if not you may try | | | | restored to factory settings. |
| removing and reseating the Bluetooth module if | | | | |