| one has experienced some kind of theft in their lives, | | | | level of fluency. New applications now have the ability |
| whether it is having their pocket picked, house broken | | | | to understand up to 160 words a minute and are |
| into, their bank accounts hacked, or identity theft. | | | | extremely efficient and accurate, however there are |
| Fraudsters are very clever at what they do and any | | | | exceptions to the rule and some callers will still |
| organization that has a large client base has to | | | | experience problems due to the way they speak or |
| guarantee they have taken extra security measures | | | | the level of their voice. : Voice biometric software can |
| to safeguard that their customers' personal records | | | | save your company a lot of time, as well as minimize |
| remain secure. | | | | the need for a large number of staff to be available |
| Traditionally, anyone using audio services, such as | | | | for answering calls. The caller can be identified before |
| telephone banking, to access accounts and financial | | | | the call is put through to a customer service agent so |
| details has been required to enter their account | | | | the interaction is more personal as the caller can be |
| numbers, and a secret pin code. However, there is | | | | referred to by name, it also does away with the usual |
| now a much more effective method organisations can | | | | verbal identity checking that has to normally be |
| implement to protect their customers' personal | | | | undertaken by the agent, thus saving valuable time and |
| information, voice-enabled caller identification and | | | | energy. : Voice recognition works by identifying the |
| verification solutions can authenticate callers, providing | | | | characteristics of an individual's voice that is then |
| protecting to both the customer and organisation. | | | | analysed, measured and stored, when the caller |
| Voice recognition systems remove the need for call | | | | speaks the system rapidly locates the stored data and |
| agents to ask the caller questions to confirm their | | | | they can be identified. Your voice has more than 100 |
| identity, and additionally ensures the caller can't | | | | different characteristics, this is even more foolproof |
| influence an agent into providing information the caller is | | | | than using fingerprints for identification purposes and is |
| not entitled to know. Who has access to a callers | | | | a highly secure method of way of identifying and |
| personal details is also restricted by only allowing the | | | | authenticating a particular individual by telephone or |
| call agent that needs them to see them, meaning both | | | | microphone. |
| the caller and call agent are protected. | | | | It can be operated alongside various audio capture |
| Everyone's voice is unique, just as fingerprints are, so if | | | | devices, such as mobile phones, landlines telephones, |
| you are interested in providing a higher level of security | | | | and PC microphones. When the user first registers for |
| to clients and making your phone systems work much | | | | the service they are requested to repeat particular |
| quicker and more effectively, then you should check | | | | wording or numbers in a given sequence. This |
| out voice recognition software. | | | | generally has to be repeated a few times to allow the |
| Voice recognition applications are used in all kinds of | | | | technology to collect enough data on the voice which it |
| businesses and are particularly useful for those who | | | | can then use to identify the individual accurately. |
| receive thousands of calls a day where client | | | | Facilitating voice biometrics in your company will |
| identification is paramount. Not to be confused with | | | | guarantee you have the safest and most secure |
| speech recognition, it's a completely different system in | | | | method to identify your clients, albeit in a way that is |
| the way it works. Speech recognition systems | | | | not going to offend or irritate anyone. It allows the |
| translate what a user is saying in order to direct them | | | | speaker to answer questions or say a phrase in a |
| to the next step or correct department and are | | | | very normal and unassuming fashion. It can be very |
| commonly used for telephone banking and information | | | | easy for someone to get details of another persons |
| services. Voice recognition, on the other hand, identifies | | | | personal information, using voice recognition software |
| the caller by analyzing the distinctive aspects of their | | | | can prevent this as it is immensely difficult for anyone |
| voice and confirms they are who they say they are. | | | | to get hold of your voice print. Check out further |
| Advances in technoogy means that these days voice | | | | information on call centre technology and make your |
| applications are much better at being able to | | | | business one your customers know they can trust. |
| understand callers with different accents, tones, and | | | | |